Cancellation and Refunds

Due to the perishable nature of our products, we cannot accept returned merchandise unless a wrong item has been delivered in which case the item will have to be returned unopened and a replacement/ refund will be organised. The company will not issue a refund to anyone's credit card who refuses a delivery, or in any way attempts to return a shipment. Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.

Order Cancellations

Order cancellations have to be made within 24 hours after placing an order. To cancel your order, you will have to contact our customer services by sending an email to hello@woktok.com or calling 0124 465 3250, and giving the reference of your order number. In case we receive a cancellation notice, until the time the order has already been processed by us, the order cannot be cancelled. Wok Tok has complete rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Wok Tok and accept its decision regarding the cancellation. In case your order does not reach you within 10 days after confirmation, or if there is a manufacturing defect in the product ordered, you will be entitled for a full refund.